About these terms
By using this website, you agree to use it lawfully and not attempt to interfere with its operation or submit false, abusive or harmful information.
Nothing on this website creates a booking, guarantee of availability or obligation for either party to proceed with a cleaning service. Any quotation, appointment or service arrangement is subject to further confirmation and agreement between the parties in accordance with these terms and any applicable service agreement.
Quotation requests
Information submitted through the quote form is used to understand your initial cleaning requirements. A quotation may depend on further clarification of the property, access arrangements, cleaning tasks, timing and other practical details relevant to the service.
Any quotation is based on the information available at the time it is prepared. If that information is incomplete, inaccurate or materially changes, the scope, price, timing or proposed arrangement may also need to change.
Service scope
The final cleaning scope is confirmed during quotation or in a separate written agreement. Website service descriptions are general guidance and do not mean that every listed task is included in every quotation.
Specialist treatment, hazardous materials, trade waste, inaccessible areas and tasks that risk damage are not included unless expressly agreed in writing. Additional services, exclusions or conditions may apply depending on the property and the agreed scope.
Your responsibilities
- Provide accurate property and contact information.
- Disclose relevant access restrictions, hazards and preparation requirements.
- Ensure the property is safe and legally accessible at the agreed time.
- Keep valuables, sensitive documents and access credentials secure.
- Follow any reasonable preparation instructions included with the agreed scope.
Prices and payment
Prices are confirmed in the applicable quotation or service agreement. Website content does not constitute a fixed-price offer and is provided for general information only.
Any payment method, invoice timing, payment date or deposit requirement will be stated in the applicable quotation or service agreement before a service is agreed. Any variation in scope, access, timing or property condition may require a revised quotation.
Changes, cancellation and access issues
Please communicate requested changes or access problems as early as reasonably possible. Changes may affect the scope, price or ability to carry out the requested service.
Any cancellation, rescheduling, late-notice or access terms that apply will be provided with the quotation or otherwise agreed before the service is confirmed. Failure to provide reasonable access or to meet preparation requirements may affect service completion and associated fees.
Results and property condition
Cleaning outcomes depend on factors including material condition, age, staining, wear, previous treatment and safe access. We do not promise that every mark, stain, residue or odour can be removed.
End-of-tenancy cleaning does not guarantee a deposit return. Deposit decisions can involve damage, missing items, wear and other tenancy matters outside the cleaning scope. The final condition of a property remains subject to the condition of the premises and the relevant tenancy arrangements.
Liability
Nothing in these terms excludes liability that cannot legally be excluded. Any other liability arrangements should be set out in the applicable quotation or service agreement and interpreted under applicable law.
If you need to report a concern about an agreed service or possible property damage, contact us promptly with the relevant details so the matter can be reviewed. We will consider the information provided and any reasonable measures required to assess and resolve the matter fairly and proportionately.
Website content and availability
We aim to keep website information accurate and the service available, but content may change and uninterrupted access is not guaranteed.
Links to third-party services are provided for convenience and do not make Signature Shine Cleaning Ltd responsible for their content, availability or operational performance.
Privacy
Personal information submitted through the website is handled as described in the Privacy Policy and Cookie Policy. By using the website and submitting an enquiry, you acknowledge that such processing is necessary for the purpose of responding to your enquiry and managing the related service relationship in compliance with applicable data protection laws.
Governing law and contact
These website terms are governed by the laws of England and Wales. Courts with lawful jurisdiction may hear disputes relating to them.
Questions can be sent to admin@signatureshinecleaning.co.uk or raised by telephone on 020 3926 6482.