Who is responsible for your information
Signature Shine Cleaning Ltd is the controller of personal information collected through this website and during cleaning enquiries.
We are responsible for deciding the purposes and means of the processing described in this policy. If you have any questions about this policy, please contact us at admin@signatureshinecleaning.co.uk or by telephone on 020 3926 6482.
Information we collect
We collect personal information that you choose to provide when requesting a quote, making an enquiry or contacting the business. This may include information relating to your cleaning requirement, your property and your preferred service arrangements.
- Your name, email address, telephone number and preferred contact method.
- The service you require and whether it is one-off or recurring.
- Property type, approximate size, bedroom and bathroom details, and postcode.
- Preferred date, time and cleaning frequency.
- Access information, priorities and any additional details included in the enquiry notes.
- Limited technical information necessary for website operation and abuse prevention, including submission timestamps, request origin and IP-derived security data.
How we use your information
Submitting a quote request does not create a booking, contract or obligation to proceed with any service. We do not use quote-form information for unrelated marketing unless we have a separate lawful basis, or consent where required by applicable law.
We may also process personal information for internal business administration, service quality monitoring and operational continuity where this is necessary and proportionate for the proper operation of our business and the services we provide.
- To review and respond to your cleaning enquiry.
- To clarify the requested scope and prepare or discuss a quotation.
- To communicate about an existing enquiry or agreed service.
- To maintain the security and reliability of the website and reduce spam, misuse or unauthorised access.
- To meet legal, accounting or regulatory obligations where they apply.
Lawful basis for processing
We generally process enquiry information because it is necessary for us to take steps at your request before entering into a contract. This includes assessing your requirements, preparing a quotation and communicating with you in relation to a potential service arrangement.
We may also process limited technical information where necessary for our legitimate interests in operating a secure, reliable and properly managed enquiry service, provided that such processing is not overridden by your rights or interests.
Where the law requires consent for a specific purpose, we will request it separately and only where that requirement applies.
Service providers and third parties
We may use trusted service providers to host the website, deliver email and support secure website operations. These providers may process personal information only to the extent required to provide those services and only in accordance with our instructions and contractual safeguards.
We do not sell personal information. Information may also be disclosed where required by law, to establish or defend legal rights, or to protect people, property or the website.
International transfers
Some service providers may process information on infrastructure outside the United Kingdom. Where this occurs, we rely on the safeguards and contractual arrangements made available by the relevant provider, and we ensure that any transfer is limited to what is necessary for the efficient and secure operation of the service.
How long we keep information
We keep personal information only for as long as it is reasonably needed to handle the enquiry, provide an agreed service, maintain appropriate business records or meet legal and regulatory obligations.
Retention periods depend on the nature of the enquiry, whether a customer relationship follows, and the record-keeping requirements that apply to the business. When information is no longer required, it is deleted or anonymised where reasonably practicable.
Your rights
Depending on the circumstances, you may have the right to access your personal information, request correction, request deletion, restrict or object to processing, request transfer of information or withdraw consent where consent is the basis for processing.
To exercise a right, please contact us at admin@signatureshinecleaning.co.uk. We may need to verify your identity before acting on a request.
If you are not satisfied with how your information has been handled, you may raise a concern with the UK Information Commissioner’s Office at ico.org.uk.
Security
We use reasonable technical and organisational safeguards to protect personal information submitted through the website. These measures include secure processing controls, operational safeguards and the use of limited technical protections designed to reduce misuse and unauthorised access.
However, no online service can guarantee absolute security. Please do not include sensitive information such as payment-card details, access codes or identity documents in the free-text notes field.
Changes to this policy
This policy may be updated when the website, service providers, business processes or legal requirements change. The date above shows the latest published version. Continued use of the website after an update indicates acceptance of the revised terms of this policy.