Practical answers before you arrange a clean.
Find clear guidance on quotations, scheduling, access and choosing the right type of service.
Most visitors find the answer they need below. If you can't find the information you need, we're always happy to help.
Contact usPricing
How do I request a cleaning quote?
Use the quote form to select a service and share the property, schedule and contact details we need to understand your request.
Request a quoteHow is the price worked out?
A quotation considers the service type, property size, current condition, access, frequency and requested scope. We do not publish a single price because those details vary.
Is there a minimum booking value?
No. We don't have a minimum booking value. Whether you need a one-off clean or a larger project, we'll provide a quotation based on your specific requirements.
Do you offer regular cleaning discounts?
We don't offer fixed discounts for recurring cleaning. However, subscribers to our newsletter occasionally receive exclusive offers and promotions by email.
How long is my quotation valid for?
Your quotation is valid for six months from the date it is issued. If your requirements change after that time, simply contact us and we'll be happy to provide an updated quotation.
What happens after I submit the quote form?
Your details are reviewed so the requirements can be understood. If anything important is unclear, further information may be needed before a suitable scope and quotation can be discussed.
Can I change the scope after requesting a quote?
Yes. Mention any changes as early as possible. A different property condition, task list or schedule may affect the proposed scope and price.
Scheduling
How do I check whether my area is covered?
Availability is confirmed using the property postcode and the type of service requested.
Can I choose a preferred date and time?
The quote form lets you share a preferred date and time. These are treated as preferences until the practical details are reviewed and agreed.
What happens if I need to reschedule?
You can reschedule your appointment up to 24 hours before your scheduled cleaning. If you need to make a change, simply get in touch and we'll arrange a new suitable date.
Do I need to be at the property?
Not always. Access arrangements depend on the property and service. They should be discussed and agreed before the appointment.
What if I'm not home during the clean?
That's absolutely fine. Many of our clients aren't at home during their appointment. As long as we've agreed how our team will access the property, your clean can go ahead as planned.
How long will my appointment take?
The length of your appointment depends on the type of cleaning service, the size of the property and the level of cleaning required. We'll provide an estimated duration when we prepare your quotation.
Who provides cleaning supplies and equipment?
Product and equipment arrangements are confirmed as part of the quotation. Tell us about delicate materials, allergies or site requirements so these can be considered.
Property Types
Can residential cleaning be one-off or recurring?
Both can be discussed. The right frequency depends on the home, household and priorities rather than a fixed package.
Residential cleaning detailsCan commercial cleaning work around business activity?
Preferred timing, access and task frequency can be discussed during quotation. The arrangement depends on how the premises operates and the scope required.
Commercial cleaning detailsWhen should I choose deep cleaning?
Deep cleaning is suited to spaces needing more detailed, one-off attention than routine upkeep. The priorities should be identified clearly so the available time is used effectively.
Deep cleaning detailsCan I combine different cleaning services?
Yes. Many clients combine services, such as a deep clean alongside regular cleaning or post-construction cleaning with other requested services. We'll recommend the best combination based on your property and requirements.
Specialist Services
What is the difference between move cleaning and end of tenancy cleaning?
Move in or out cleaning is flexible support around a personal relocation. End of tenancy cleaning is specifically scoped around a rental handover and any relevant requirements supplied.
Compare move and tenancy servicesShould I book a move-in clean before or after unpacking?
For the best results, we recommend booking your move-in clean before unpacking furniture and belongings. This allows our team to clean every accessible surface thoroughly before the property is fully furnished.
Does end of tenancy cleaning guarantee a deposit return?
No. Deposit decisions can involve damage, wear, missing items and tenancy matters beyond cleaning. The service focuses on completing the agreed cleaning scope.
End of tenancy cleaning detailsWhen is a property ready for post-construction cleaning?
Works should be complete, the area safe and accessible, and contractors should have removed tools and construction waste. Known residue or specialist materials should be discussed first.
Post-construction cleaning detailsCan builders still be working during a post-construction clean?
Yes, provided the project is nearing completion. Before booking, we'll discuss what work is still taking place and agree which areas are ready to be cleaned so we can recommend the most suitable approach.
